Frequently Asked Questions

 

Payment – Billing 

  • Q: I need to cancel my order, will I be charged? 

A: No, if your order has not been shipped, you will not be charged. You can cancel your order by phone or via email; simply reach out to us to receive your cancellation confirmation. If your order has been shipped, you are responsible for all shipping and handling charges. 

  • Q: How do I add a form of payment to my account?

A: As you check out, you can add or adjust the credit card information in your account. You have the choice of either linking your credit card for recurring purchases, or selecting a one-time payment option. 

  • Q: Can I use multiple payment methods?

A: Although we don’t typically do this, we can make an exception if the client arranges the multiple payment method before placing the order. Simply contact us to coordinate. 

Please note that if you place 2 different orders to be shipped to the same location, you will be charged twice – but how you pay for them is up to you. 

  • Q: How can I pay for my order?

A: We accept all major credit cards - Visa, Master Card, American Express, and Discover. Your credit card will be charged once you are ready to check out. You can also contact us by phone. 

Keep in mind that there are a plenty of rewards that you can take advantage of to help pay for your order. These discounts and rewards can be applied to your total before checking out (and before shipping is applied). Click here to review details about our rewards program.

  • Q: How does credit card payment work?

A: When you are ready to checkout, you will have the option to add/change/or delete items from you cart. You will also see all of the incorporated taxes and shipping charges, as well as an AGREE and PROCEED button. Click on it, and proceed to check out. You will receive your order confirmation.

  • Q: What happens when I make a checking account payment?

A: The transaction will be the same as when you use a credit card, although you have to wait until your money clears. 

  • Q: What is the minimum order? 

A: There are no minimum orders. Since our customers are very important to us, we do not have a minimum order amount for your convenience. 

  • Q: Does Alex’s Meat accept coupons?

A: Yes, you are able to win and/or receive Alex’s Meat coupons via our social media pages or through our email updates. We also have a rewards system in place, where you can earn points for shopping and referring friends to our website. 

  • Q: Does Alex’s Meat accept cash, personal checks, or food stamps?  

A: No, Alex’s Meat does not accept cash, personal checks, or food stamps.

 

Orders (Including Today’s)

  • Q: How can I place an order on Alex Meat? 

A: You can always go to www.AlexMeat.com and make an account. Alternatively, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or call 1-888-798-5888. 

  • Q: How can I see the status of my order? 

A: You can check on the status of your order by logging into your account. You will need your order confirmation number. If the order has been shipped, you should have a tracking number that was emailed to you in the order confirmation email. 

  • Q: Where is my order? 

A: Once your order has been shipped, please use the tracking number provided in the shipment confirmation email to track your order. 

  • Q: Where does Alex Meat deliver? Are there different fees depending on location?

A: Alex Meat does not deliver goods outside of the U.S. The company does not actually charge for the shipping of the items – the shipping company does. Please note, because some of our products are perishable, we will not be making any PO Box deliveries. 

  • Q: How does Alex Meat delivery work?

A: All of our items are shipped via FedEx. Customers living in Brooklyn must place their orders by 2pm to receive it on the following business day. Perishable items will be shipped overnight via FedEx priority. 

  • Q: Can I change or cancel my order?

A: Yes, you can -  BUT only if it wasn’t shipped. If your order had been shipped, you are responsible for the shipping charges as they are not refundable. 

  • Q: What is your policy for walk-up residences (buildings without elevators)? 

A: We will deliver your order. 

  • Q: I won’t be home during my delivery window; can you deliver my order either earlier or later, and how do I coordinate this? 

A: We understand that life happens and you can’t plan for everything. If, for whatever reason, you will not be able to accept the delivery at a previously established time, please give us call or send us an email with your order number before we start the delivery, tell us when you’ll be available, and/or give us permission to leave the package with your neighbors. 

  • Q: Can I pick up my order from your facility? 

A: Yes, you can absolutely pick up your order directly from us; not only will you save money on shipping and handling, we’ll even help you load the merchandise into your car. 

  • Q: What happens if my order contains beer or another alcoholic beverage? 

A: We do not sell alcoholic beverages. 

  • Q: What do I do if some of my packaged items arrived broken or defected?

A: Excellent question. First of all, please let us know if something is wrong and we will do our best to resolve the issue by guiding you through the problem. Please send us a picture of the damage if and whenever possible. 

  • Q: How and where can I share feedback about Alex Meat delivery personnel?

A: You can always reach out to us via email. 

 

Problem with My Order

  • Q: I did not receive an invoice with my delivery; how can I see if my order is complete and correct? 

A: Although we strive to ship an invoice with every order, human error occasionally happens. If you receive a package without an invoice, please go to your online account where you will be able to see what you ordered and what it cost. Alternatively, you can request the invoice to be sent to you by mail/email/ or fax. 

  • Q: What if I receive a product that I am dissatisfied with; should I discard it, email or call you? 

A: If you are dissatisfied with any product, please contact us by phone or via email before discarding it. When you contact us, please let us know what the problem is - if you simply do not like the taste of a product, we will not accept your return or refund your money. However, if the product is unopened and untarnished in any way, we will issue a refund and let you know how to proceed with the item in question. 

  • Q: Why did I receive an item that’s different from what I ordered? 

A: If you receive an item that’s different from what you ordered, please contact us by phone or via email. Once we determine what the problem and discrepancy are, we will let you know how to proceed. 

  • Q: What should I do if I don’t receive anything I ordered? 

A: If you don’t receive anything you ordered, please contact us by phone or via email. Once we determine what the problem and discrepancy are, we will let you know how to proceed. 

  • Q: I made an error and would like to return a product; how do I do that? 

A: If you made an error with your order and would like to return a product, please contact us by phone or via email right away - we will let you know how to proceed. Please note, all perishable items must be returned to us within 48 hours, while nonperishable items need to be shipped back to us within 5 business days. 

  • Q: Why does a single box have products from a variety of departments? I don’t want my vegetables to come packaged with my meat. 

A: That is a completely reasonable request. When you are ready to complete your order online, you will notice a comments/request box at the check-out point where you can state your packaging preferences. 

 

General Feedback 

  • Q: Can I return the delivery boxes, and how? 

A: No, you don't have to return the boxes – unless you really want to! In this case, please contact us by phone or via email. 

  • Q: I’d like to suggest some products; who should I contact? 

A: We are always open to new suggestions, please send them our way via shop @ alexmeat.com. 

  • Q: I’ve spotted an error on the website; who do I contact? 
  • A: We are always happy to fix our errors, please send them our way via shop @ alexmeat.com.
  • Q: How do I change my address and billing information?

A: You can email us the changes, or update the information in your online account with www.AlexMeat.com.

  • Q: How can I edit my Alex Meat profile? 

A: You can always edit your profile information, simply log into your online account. 

 

Signing Up

  • Q: How do I sign up? 

A: When you visit www.AlexMeat.com, you can register for an account with us! 

Registering with us will provide you with discount, and emails containing coupons & various promotions)

  • Q: What if I forget my password? 

A: You can retrieve your password by following the standard retrieval procedures - through your email. Alternatively, you can contact us via email. 

  • Q: Is Alex Meat secure? 

A: Absolutely! We have been in business formore than 30 years, securely selling goods to the biggest stores, restaurants, cafes, and supermarkets. 

  • Q: Will my information be kept private? 

A: Of course! Please refer to our Privacy Policy. 

  • Q: Does Alex Meat use cookies? 
  • A: Yes, our site uses cookies to enhance the user experience.